Before your lesson
An automatically-generated Zoom meeting invite will be sent to both you and your teacher (via email). Please accept the meeting invite and it will be added to your calendar. If meeting invites aren’t your thing, use the Zoom dial-in details (Meeting Number and Passcode), provided in your email confirmation. Note that you can also see all upcoming Zoom meetings in your Accounts page.
Please ensure that you have the most up-to-date Zoom software downloaded onto your computer. If you don’t have this, please download here. You will also need to have a working video camera and microphone/speaker set up to conduct the call. Your teacher will need to see and hear you well. If you’d like suggestions for camera and microphone equipment, see our page on equipment. If you need help setting up your Zoom, see below for FAQs on Zoom.
If you need to cancel your lesson, please do so at least 48 hours prior to avoid the cancellation fee. If you’re going to be late to your lesson, please notify your teacher as soon as you can – you can do this by logging into your account and selecting ‘notify your teacher’ inside your lesson booking.
For your lesson
We ask that you log into your lesson 5 minutes before your start time. This is to ensure that you’re ready to start as soon as your teacher opens the meeting. You’ll also be able, in this time, to make sure that your audio and video is working well.
To get the best out of your lesson, we suggest that you find a quiet space to do your lesson from. Having minimal background noise will greatly enhance the experience of your lesson. We also encourage you to have the best possible lighting in your space. Your teacher will want to see you as best as they can – they want to see what you’re doing as well as listen to you play. Here’s a quick video on how best to organise your setup for a Zoom meeting. [insert video link https://www.youtube.com/watch?v=d4BgPkbYHM0 ]
Please be sure to have all of your lesson books and instruments open and ready to play – again, we want to maximise the time in your lesson and not getting ready for your lesson, so to speak.
Your teacher is the host of the meeting and will start the call at their end. You’ll be in the virtual ‘waiting room’ until they open the call.